Payment & Shipping

Payment modalities

a. You can choose between different payment methods when paying:

Payment in advance: if you select the payment method "Payment in advance", you will receive a separate e-mail with information about our bank details after completing your order.

Payment by PayPal: Your bank or credit card details are stored at PayPal after your own registration. Payment on account; the invoice must be settled by bank transfer within 14 days of receipt of the goods. To safeguard against credit risk, we reserve the right to offer purchase on account only after a successful credit check and only within the Federal Republic of Germany.
Payment on collection: On collection from our sales and advice centre, you can pay in cash or by EC card or credit card (VISA, MasterCard).

b. Please note that due to your agreements concluded with credit institutions or other institutions, additional costs for transfers, account management, etc. may arise for you.

c. We reserve the right to limit the use of the above-mentioned payment methods individually to the use of one or more payment methods.
d. Section 286 (3) of the German Civil Code (BGB) shall apply; according to this, you shall be in default 30 days after the due date of the purchase price. For each reminder we charge a lump sum of € 5.00; you are at liberty to prove that we incurred lower expenses or no expenses at all for the reminder. Further claims by us, in particular claims for damages and claims for interest on arrears, remain unaffected.

 

Shipping partner

We ship with the parcel services GLS and DHL.
 

Shipping costs

For the shipment of goods and the return of repairs, we charge a country-dependent flat-rate order fee for freight costs, packaging and order processing, irrespective of the order value.
The following amounts include the applicable statutory value-added tax:
 

Austria	16,44 EUR
Belgium	16,58 EUR
Bulgaria	16,44 EUR
Croatia	17,13 EUR
Cyprus	16,30 EUR
Czech Republic	16,58 EUR
Danmark	17,13 EUR
Estonia	16,44 EUR
Finland	16,99 EUR
France	16,44 EUR
Greece	16,99 EUR
Germany (main land)	8,10 EUR
Germany (Islands)	16,00 EUR
Hungary	17,40 EUR
Ireland	16,85 EUR
Italy	16,71 EUR
Latvia	16,58 EUR
Lithuania	16,58 EUR
Luxemburg	15,89 EUR
Malta	16,17 EUR
Netherlands	16,58 EUR
Poland	16,85 EUR
Portugal	16,85 EUR
Romania	16,30 EUR
Sweden	17,13 EUR
Slowakia	16,44 EUR
Slovenia	16,71 EUR
Spain	16,58 EUR
Deliveries to other destinations	on request

 

Shipping costs bulky goods

Special country- and product-specific shipping costs apply to the shipment of goods that must be sent by freight forwarding or as bulky goods. We will be happy to provide you with an individual offer for these products. You can request these via the webshop or contact our service team directly.
 

Delivery times

Delivery will be made on the next working day or after receipt of payment.
According to experience, delivery times are :
- Germany                     2-3 working days
- European Union       3-7 working days
- Other destinations on request

 

Stand : 25.08.2023