Frequently Asked Questions (FAQ)

Here you will find help, answers and information on all questions concerning the MULTIPLEX online shop. If you have any further questions, please feel free to contact us - by mail, phone or simply use our contact form.

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Do I have to create a customer account to place an order?
Yes, you need a customer account to shop at MULTIPLEX. You can also register directly during the ordering process. To do so, please select "Create customer account" in the order process.
How do I find the item I am looking for in the shop?
The articles at MULTIPLEX are either assigned to a specific category or can simply be found under the search in the shop. You will find the search field at the top right.
How can I remember articles for later?
To remember a particular item for later, click on the star symbol next to your desired product. You will find the selected items on your personal watch list above the product navigation.
How do I request a new password?
If you have forgotten your password for your customer account, you can easily request a new password. Please enter your e-mail address for this purpose.

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Around the Online Shop

How can I subscribe to the MULTIPLEX newsletter?
To subscribe to the MULTIPLEX newsletter, fill out the form in your customer account under "Newsletter" and click on "Subscribe". If you no longer wish to receive our newsletter, you can unsubscribe by clicking on "Unsubscribe from newsletter".
Can I store several addresses?
Yes, in your customer account you will find all previously stored addresses under "Customer addresses". To create a new address, simply click on the tile with the plus "New address".